CUSTOMER SERVICE

We deliver to the following countries:
Germany, Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Luxembourg, Denmark, Norway, Croatia, Finland, France, Monaco, Slovakia, Slovenia, Sweden, United Kingdom, Bulgaria, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Turkey, Israel, Iceland, Kanda, USA, China, Thailand, South Korea, Japan, Taiwan, Hong Kong, United Arab Emirates, Qatar, Bahrain, Indonesia, Philippines, Australia, New Zealand, South Africa, Egypt, Vietnam, Morocco and Tunisia.

Shipping costs depend on your delivery country and the order total: 

• Germany: The cost of standard delivery is 4.90 €. From 250 € order value shipping is free. Return shipping is always free.
• Norway & United Kingom: The cost for standard delivery is 9.90 €. From 300 € order value shipping is free. Return shipping costs must be paid by the customer.
• Switzerland: The cost of standard delivery is 9.00 CHF. From 300 CHF order value the shipping is free of charge.
• Denmark: The cost for standard delivery is 50 DKK. From 2000 DKK order value the shipping is free of charge. Return shipping costs must be paid by the customer.
• EU: The cost for standard delivery is 6.90 €. From 300 € order value shipping is free. Return shipping is free in Austria and the Netherlands.
• All other countries served: The costs are listed individually in the checkout depending on the country of delivery and order volume.

Yes. During the checkout process, you have the option of entering a different shipping address. Please note that this could negatively affect the possibility to use Klarna as a payment method. 

You will receive a shipping confirmation as soon as your package leaves our warehouse. The shipping confirmation has a tracking number, which you can use to track the shipment. 

Yes. If you have a customer account, you can see the current status of your order, delivery and payment status. You will also get shipping confirmations via email, including a tracking number.

All orders on drykorn.com are shipped with DHL Paket or DHL Express. The only exception is shipping to Switzerland with Swiss Post.

Orders placed on working days before 1 PM will be shipped the same day by DHL Paket, DHL Express or Swiss Post. Delivery to Germany takes 1-3 working days, outside Germany 2-5 working days.

No, there are no customs duties or additional taxes.

Yes, you can return your order within 14 days. Only underwear (CORBIN and CLIND) are excluded from return or exchange. For returns from Germany, Austria, Switzerland and the Netherlands DRYKORN will cover the return costs. For returns from Germany or Switzerland please use our digital returns portal (QR code on your invoice) . Returns from Austria and the Netherlands can be franked with the enclosed return label.

As soon as the return is accepted, the purchase price will be credited to the payment method you used to pay for your order. 

You can get a new return label by contacting our service team via email: [email protected]. Alternativly you can call us: 

Within Germany: +49 (0) 800-522 3510
Other EU countries: +49 38874249002

Yes, this is possible. Please use the digital return portal or the enclosed return label (Austria and Netherlands). After checking the availability, we will send you the desired item. Please note that underwear are excluded from exchange.

It depends on your country of delivery. We cover the return costs for returns from Germany, Austria and the Netherlands. We will cover the costs only in the form of the return label provided by us.

The return costs for all other countries are to be paid by the customer.

You will get updates via email on your return status. 

Better Cotton wants to shape the sustainable future of the cotton sector. They focus on educating cotton farmers about sustainable farming practices. These include using water more efficiently, using less chemicals (pesticides and fertilizers) and improving farmers' living conditions.

Mulesing is a practice only common in Australia. The procedure, in which skin flaps around the buttocks of the sheep are cut with special scissors, is done without painkillers. This is done to prevent a parasitic fly infestation by the so-called "Sheep Blowfly" (Lucilia cuprina). Wool no longer grows on the scarred, wrinkle-free skin and infestation with fly maggots is prevented. Animal welfare organizations denounce this treatment as painful and cruel and so do we.

Drykorn does not use real fur. Leather and lambskin are only used if they are a by-product of the food industry.

69 % of our garments are made in Europe (incl. Turkey), 9 % in North Africa (Tunisia) and 22 % are made in Asia.

We source the majority of our fabrics from well-known European fabric manufacturers. Fabrics from Italy, Portugal, France and Turkey meet both our fashion and quality standards.

Yes. But even if we want to expand our range of organic cotton, we know that real certified organic cotton is rare. Less than 1% of the global supply of cotton is from controlled organic cultivation. That is not enough! Growing cotton requires pesticides, fertilizers and defoliants, all of which harm the environment and farmers' health. To reach more farmers and help them make a positive impact, we are a member of Better Cotton.

No child or forced labor, decent wages, safe working conditions - with our Code of Conduct, we define out our principles, which must be accepted in writing and adhered to without exception by every manufacturer.

A valid social audit is required for each facility. External third party auditors visit the factories, review documents and conduct interviews with workers to verify compliance with the requirements. In addition to the external audits, we also visit the facilities regularly to ensure a transparent and continuous improvement process.

In the interests of environmental protection, electrical appliances must not be disposed of with household waste at the end of their service life. They can be disposed of at appropriate collection points in your country. Follow the local regulations when disposing of electronic and electrical devices. Dispose of the device in accordance with the Waste Electrical and Electronic Equipment (WEEE) Directive if you are in the EU. If you have any questions, please contact the local authority responsible for disposal. Take-back points for your old appliances can be obtained from the local municipal or city administration or the local waste disposal companies.