Extend the life of your pieces
Having trouble letting go, especially of your favorite DRYKORN pieces? Perfect! Thanks to our focus on durability and high-quality craftsmanship, our products are designed to last. But even they need your help from time to time. With our Repair Guide, you can give new life to your garments and make them look splendid again.
Natural materials, such as wool, are prone to pilling. Although pilling is almost impossible to prevent, it is easy to fix. With a fabric shaver, you can quickly treat most fabrics and restore them to their former glory.
Our recommendation:
Recommended tutorials:
It is of substantial importance to us to make sure that buttons on our products stay where they belong. If you do need a replacement, just get in touch with us! We will search our warehouse for the right button or a suitable alternative and send it to you free of charge.
Your contact for lost buttons:
[email protected]
Recommended tutorials:
Tutorials – Sewing Kit | Steamery
There is a story behind every tear or lost button. It would be a shame if a piece was simply thrown away because of such minor damages. With just a few simple steps, you can often turn a broken garment into a fully functional piece of clothing that will stay with you.
Our recommendation:
Recommended tutorial:
Needle and thread are not your thing? Local tailor shops will mend small tears, loose buttons or broken zippers at low cost. Pay them a visit and support local craftsmanship.
Our service for you
We think it's great that you want to have your favorite DRYKORN piece repaired! That's why we're here for you even if your purchase was more than 2 years ago.
Your contact for repair inquiries:
What we will need from you:
- Item number and product name
- A proof of purchase if you still have it (such as the digital or paper receipt)
- A photo of the entire product
- Pictures showing the damage and affected area
- A picture of the care label and the care instructions
The further process:
- We inspect the damage and send our repair proposal
- If the proposed repair matches your expectations, you can send us the product. Please include a note with your e-mail address in the parcel
- Once we receive your DRYKORN piece, we re-check the damage to ensure that the initially proposed repair measures can be realized.
- We contact you and start the repair process as soon as you give us the okay.
Shipping:
In Germany, we will pay the shipping costs for you. In other countries you will unfortunately have to pay shipping yourself. Send your DRYKORN item to:
DRYKORN MODEVERTRIEBS GMBH & CO. KG
z.Hd. Retouren-Abteilung
Rudolf-Diesel-Strasse 1A
D-97318 Kitzingen
Germany
As soon as the repair is complete, you will receive a fully functional DRYKORN piece from us. It may differ visually from its original condition, but it will carry on your story, thereby turning it into your very own unique piece. We are delighted to see our product accompanying you on many more journeys thanks to the repair.
Know your rights
In Germany, clothing is covered by a two-year statutory warranty. This only covers defects that were already present at the time of purchase. Damage caused by improper use or normal wear and tear is excluded.
If you discover a material defect within the first year, it is assumed that it was already present at the time of purchase. The seller must prove the opposite. After this first year, the burden of proof lies with you.
Did you discover a material or processing defect in one of our products?
If that’s the case, we recommend the following procedure:
Here's how to proceed:
- Contact the seller of the product and ask for help. *
- Keep your proof of purchase handy for easier communication.
- After checking the defect, the seller will show you possible options.
Note: The seller will decide whether a repair or replacement is possible. If neither is an option, you can request a refund.
Your address for defects:
[email protected]
What we will need from you:
- Item number and product name
- Digital proof of purchase
- A photo of the entire product
- Photos showing the defect and the affected area
- A photo of the care label with the care instructions
- Details of the washing program used, the spin speed and the detergent
The further process:
- We will take a close look at the defect.
- We will then contact you as soon as possible.
- In the event of a material defect, we will arrange for a repair or send you a replacement product.
* Please note that you should always contact the seller from whom you purchased the product. For purchases in our physical stores, please contact our store staff directly.
CARE GUIDE
RESALE GUIDE
