CUSTOMER SERVICE

We deliver to the following countries:
Germany, Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Luxembourg, Denmark, Norway, Croatia, Finland, France, Monaco, Slovakia, Slovenia, Sweden, Bulgaria, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Spain, Turkey, Israel, Iceland, Kanda, USA, China, Thailand, South Korea, Japan, Taiwan, Hong Kong, United Arab Emirates, Qatar, Bahrain, Indonesia, Philippines, Australia, New Zealand, South Africa, Egypt, Vietnam, Morocco and Tunisia.

Shipping costs depend on your delivery country and the order total: 

• Germany: The cost of standard delivery is 4.90 €. From 250 € order value shipping is free. Return shipping is always free.
• Norway: The cost for standard delivery is 9.90 €. From 300 € order value shipping is free. Return shipping costs must be paid by the customer.
• Switzerland: The cost of standard delivery is 9.00 CHF. From 300 CHF order value the shipping is free of charge.
• Denmark: The cost for standard delivery is 50 DKK. From 2000 DKK order value the shipping is free of charge. Return shipping costs must be paid by the customer.
• EU: The cost for standard delivery is 6.90 €. From 300 € order value shipping is free. Return shipping is free in Austria and the Netherlands.
• All other countries served: The costs are listed individually in the checkout depending on the country of delivery and order volume.

Yes. During the checkout process, you have the option of entering a different shipping address. Please note that this could negatively affect the possibility to use Klarna as a payment method. 

You will receive a shipping confirmation as soon as your package leaves our warehouse. The shipping confirmation has a tracking number, which you can use to track the shipment. 

Yes. If you have a customer account, you can see the current status of your order, delivery and payment status. You will also get shipping confirmations via email, including a tracking number.

All orders on drykorn.com are shipped with DHL Paket or DHL Express. The only exception is shipping to Switzerland with Swiss Post.

Orders placed on working days before 1 PM will be shipped the same day by DHL Paket, DHL Express or Swiss Post. Delivery to Germany takes 1-3 working days, outside Germany 2-5 working days.

No, there are no customs duties or additional taxes.

Yes, you can return your order within 14 days. Only underwear (CORBIN and CLIND) are excluded from return or exchange. For returns from Germany, Austria, Switzerland and the Netherlands DRYKORN will cover the return costs. For returns from Germany and Switzerland please use our digital returns portal (QR code on your invoice). Returns from Austria and the Netherlands can be franked with the enclosed return label.

As soon as the return is accepted, the purchase price will be credited to the payment method you used to pay for your order. 

You can get a new return label by contacting our service team via email: [email protected]. Alternativly you can call us: 

Within Germany: +49 (0) 800-522 3510
Other EU countries: +49 38874249002

Yes, this is possible. Please use the digital return portal or the enclosed return label (Austria and Netherlands). After checking the availability, we will send you the desired item. Please note that underwear are excluded from exchange.

It depends on your country of delivery. We cover the return costs for returns from Germany, Austria and the Netherlands. We will cover the costs only in the form of the return label provided by us.

The return costs for all other countries are to be paid by the customer.

You will get updates via email on your return status. 

We accept the following payment methods:
Paypal, credit card, Klarna: pay later, payment in advance, sofort, Apple Pay, iDeal, ivyPayment.
Please note, that we can not accept every payment method for every shipping country. If a payment method is applicable is automaticallychecked in each order process.

By using pay later you can try out your order before you pay. You’ll have 30 days to pay your order. You only pay for what you decide to keep. You’ll recieve yor invoice directly from Klarna via email or the Klarna app.

By using “paid in advance” as a payment method you directly have to transfer the correct amount to our bank account. Please use your order number as the reference number. In the order confirmation you’ll find all the relevant details. Please note that we can only send out your order after we recieved payment. 

On the shopping cart menu and during the checkout process you can enter a voucher code. 

Click on the account button in the top navigation bar and click on “I have forgotten my password”. Then enter your email address and simply click on the link in the email that is sent out to that account. Then you can set a new password for your account.

Simply click on the unsubscribe link in one of our newsletters to be automatically unsubscribed from all future emails. 

No, you don’t need an account to order at DRYKORN. You can check out as a guest. Simply select “do not create customer account” in the checkout.

Better Cotton wants to shape the sustainable future of the cotton sector. They focus on educating cotton farmers about sustainable farming practices. These include using water more efficiently, using less chemicals (pesticides and fertilizers) and improving farmers' living conditions.

Mulesing is a practice only common in Australia. The procedure, in which skin flaps around the buttocks of the sheep are cut with special scissors, is done without painkillers. This is done to prevent a parasitic fly infestation by the so-called "Sheep Blowfly" (Lucilia cuprina). Wool no longer grows on the scarred, wrinkle-free skin and infestation with fly maggots is prevented. Animal welfare organizations denounce this treatment as painful and cruel and so do we.

Drykorn does not use real fur. Leather and lambskin are only used if they are a by-product of the food industry.

69 % of our garments are made in Europe (incl. Turkey), 9 % in North Africa (Tunisia) and 22 % are made in Asia.

We source the majority of our fabrics from well-known European fabric manufacturers. Fabrics from Italy, Portugal, France and Turkey meet both our fashion and quality standards.

Yes. But even if we want to expand our range of organic cotton, we know that real certified organic cotton is rare. Less than 1% of the global supply of cotton is from controlled organic cultivation. That is not enough! Growing cotton requires pesticides, fertilizers and defoliants, all of which harm the environment and farmers' health. To reach more farmers and help them make a positive impact, we are a member of Better Cotton.

No child or forced labor, decent wages, safe working conditions - with our Code of Conduct, we define out our principles, which must be accepted in writing and adhered to without exception by every manufacturer.

A valid social audit is required for each facility. External third party auditors visit the factories, review documents and conduct interviews with workers to verify compliance with the requirements. In addition to the external audits, we also visit the facilities regularly to ensure a transparent and continuous improvement process.