International Shipping

Ordering & Shipping


1. Ordering


When you have found the right item in the shop, you can select the desired article by clicking on it and placing it in the shopping basket. If you then continue to follow the order system and send off your order, you will immediately receive order confirmation by e-mail to the e-mail address you have specified. When the corresponding article has been sent to you, you will receive a further confirmation by e-mail. The article should reach you within a maximum of seven working days.
We make every effort to ensure that all the articles offered in the shop (and specified as being in stock) actually are available. However, it can happen that at the moment in which you place your order, the same article is also ordered by other shoppers and is therefore no longer available. You will be notified immediately; in addition, the invoice will be amended accordingly.


2. Means of payment


We accept the following payment methods:
PayPal
Credit card
Apple Pay


3. Delivery and shipping costs


At the end of the ordering the goods are handed over to the parcel service and sent to the delivery address you have specified. Shipping within France, Luxembourg, Denmark and Monaco costs €6.90. Bulgaria, Croatia, Czech Republic, Finland, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania. Poland, Portugal, Romania, Slovakia, Slovenia, spain, Sweden and United Kingdom amounts to €9.90. Free shipping on orders over €300.  All packages are insured against loss and damage.


4. Returns


If an ordered article fails to please, you can return it to us within a period of two weeks (of receipt of the goods). Please note that we can only accept unworn, unwashed and not soiled goods as returns. Furthermore, some articles are secured with security seals. If the goods are damaged, soiled, washed or if the security seal has been damaged or removed, we shall not be obliged to accept the goods or return the purchase price to you. In the case of a complete return of your order the purchase price will be refunded in full.

Please send the return to:
fuljoyment AG
Berendsohnstr. 2
19071 Brüsewitz
Germany

5. Repayment deadlines


Once the return has been accepted (the items must be in good condition and internal labels intact), you receive an email confirming that the amount is credited in a few days. Please note that a credit to your credit card always depend on your financial institution.


6. Hotline


If you have any questions about the ordering process, payment, shipping or other issues, you can send an e-mail to service@drykorn.com or ring 0800-522 3510.


8. Customer account/my account


If you have saved your personal data in a customer account, you can access your customer account using your log in/e-mail address and your password. Data in your customer account (e.g. delivery address, e-mail address, password, etc.) can be changed at any time, and the order status of goods viewed. Should you have forgotten your password, please follow the link and we will send you a new password. You also have the possibility of shopping without an existing customer account.