Shipping & Returns
We deliver to the following countries: Belgium, Luxembourg, the Netherlands, Austria, Poland, the Czech Republic, Croatia, Finland, France, Monaco, Slovakia, Slovenia, Sweden, Bulgaria, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania and Spain.
Shipping within Austria costs €4.90. Free Shipping on orders over €100. We offer days with free shipping on a regular basis. Subscribe to our newsletter to be the first to hear about our campaigns.
Yes. You can return ordered items to us within 2 weeks. Please only use the included return form and parcel label to return your order.
No, you don't pay any return costs. Please use the included return form and shipping label. If you do not have access to a return form, you can obtain a new form from firstname.lastname@example.org or by calling 0800-522 35190 and providing the order number.
You have the option to exchange the items in your order for another size. Indicate your desired size on the return form. Once your return has been received, you will be notified by email whether the desired article is available in your size and if the exchange is possible. If you have questions about your exchange, please contact our Service Centre at email@example.com or call 0800-522 3510.
You will receive a shipping confirmation as soon as your package leaves our warehouse. The shipping confirmation has a tracking number, which you can use to track the shipment.
We always ship orders within Austria using DHL Express.
You can get a new form from firstname.lastname@example.org or 0800-522 3510 by providing your order number.
Yes. During the purchase process, you have the option of entering a different shipping address.
GENERAL & PAYMENT
We try to restock and ship the article as soon as possible.
Yes. If you have a customer account, you can look up the current status of your order. You'll receive a tracking number with your shipping confirmation that you can use to trace the shipment.
Under 'my account' you have the option to click 'forgot password'. Once you have entered your email address, you will receive an email with instructions on how to reset your password.
Simply click the link "In the event you no longer wish to recive the newsletter click here" you'll find at the bottom of the newsletter. You will be automatically unsubscribed from the newsletter.
We accept the following payment methods:
Klarna: Buy on account
Payment in advance
There is an option to enter your voucher code as part of the payment process.
As soon as the return is accepted, the purchase price will be credited to the payment method you used to pay for your order.