Your questions, our answers

Do you have any questions about DRYKORN?  We are glad to help! Here you'll find some answers to the most frequently asked questions. If you don't find what you are looking for, please don't hessitate to contact our customer care team. 

GENERAL

On the shopping cart menu and during the checkout process you can enter a voucher code. 
Click on the account button in the top navigation bar and click on “I have forgotten my password”. Then enter your email address and simply click on the link in the email that is sent out to that account. Then you can set a new password for your account.
Simply click on the unsubscribe link in one of our newsletters to be automatically unsubscribed from all future emails. 
No, you don’t need an account to order at DRYKORN. You can check out as a guest. Simply select “do not create customer account” in the checkout.  

SHIPPING

We deliver to the following countries: Belgium, Luxembourg, the Netherlands, Austria, Poland, the Czech Republic, Croatia, Finland, France, Monaco, Slovakia, Slovenia, Sweden, Bulgaria, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania and Spain. 
Shipping costs depend on your delivery country and the order total: 
  • Germany: the cost for standard delivery are 4.90 €. Free shipping on orders above 150 €. Returns are always free. 
  • Netherlands, Austria: the cost for standard delivery are 5.90 €. Free shipping on orders above 300 €. Returns are always free. 
  • Switzerland, France, Luxemburg, Denmark, Monaco, Belgium: the cost for standard delivery are 6.90 €. Free shipping on orders above 300 €. Cost of returns have to be paid by customer. 

    Additional fees in Switzerland for customs and import must be paid by the customer.

  • Others: the cost for standard delivery are 9.90 €. Free shipping on orders above 300 €. Cost of returns have to be paid by customer. 
Yes. During the checkout process, you have the option of entering a different shipping address. Please note that this could negatively affect the possibility to use Klarna as a payment method. 
You will receive a shipping confirmation as soon as your package leaves our warehouse. The shipping confirmation has a tracking number, which you can use to track the shipment. 
Yes. If you have a customer account, you can see the current status of your order, delivery and payment status. You will also get shipping confirmations via email, including a tracking number.
This depends on the shipping destination. Within Germany we alway use DHL. In all other countries we use DHL Express. 
Orders on business days till 1 pm, are shipped on the same day. It usually DHL takes 1-3 business days till the package is at your doorstep. 
There may be additional fees in Switzerland for customs and import, these must be paid by the customer.

RETURNS

Yes, you can return your order within 14 days. Only underwear (CORBIN and CLIND) are excluded from return or exchange. Returns from the following countries are free: Germany, Austria, Netherlands. Please only use the included return form and parcel label to return your order.
As soon as the return is accepted, the purchase price will be credited to the payment method you used to pay for your order. 
You can get a new return label by contacting our service team via email: service@drykorn.com. Alternativly you can call us: 

Within Germany: +49 (0) 800-522 3510 
Other EU countries: +49 38874249002
Yes, that is possible. Please use the return form in your parcel to let us know which product you’d like to exchange. After checking our inventory well send the desired product to you. Underwear (CORBIN and CLIND) is excluded from exchange.
That depends on your shipping country. DRYKORN takes care of the return costs to Germany, Netherlands and Austria if you use the designated return slip in your package. Returns form other countries are to be paid by the customer.
You will get updates via email on your return status. 

PAYMENT

We accept the following payment methods: 
Paypal, credit card, Klarna: pay later, payment in advance, sofort, Apple Pay, iDeal. 
Please note, that we can not accept every payment method for every shipping country. If a payment method is applicable is automaticallychecked in each order process.  
By using pay later you can try out your order before you pay. You’ll have 30 days to pay your order. You only pay for what you decide to keep. You’ll recieve yor invoice directly from Klarna via email or the Klarna app. 
By using “paid in advance” as a payment method you directly have to transfer the correct amount to our bank account. Please use your order number as the reference number. In the order confirmation you’ll find all the relevant details. Please note that we can only send out your order after we recieved payment. 

 

SUSTAINABILITY

Better Cotton wants to shape the sustainable future of the cotton sector. They focus on educating cotton farmers about sustainable farming practices. These include using water more efficiently, using less chemicals (pesticides and fertilizers) and improving farmers' living conditions.
Mulesing is a practice only common in Australia. The procedure, in which skin flaps around the buttocks of the sheep are cut with special scissors, is done without painkillers. This is done to prevent a parasitic fly infestation by the so-called "Sheep Blowfly" (Lucilia cuprina). Wool no longer grows on the scarred, wrinkle-free skin and infestation with fly maggots is prevented. Animal welfare organizations denounce this treatment as painful and cruel and so do we.
Drykorn does not use real fur. Leather and lambskin are only used if they are a by-product of the food industry.
 
69 % of our garments are made in Europe (incl. Turkey), 9 % in North Africa (Tunisia) and 22 % are made in Asia.
We source the majority of our fabrics from well-known European fabric manufacturers. Fabrics from Italy, Portugal, France and Turkey meet both our fashion and quality standards.
Yes. But even if we want to expand our range of organic cotton, we know that real certified organic cotton is rare. Less than 1% of the global supply of cotton is from controlled organic cultivation. That is not enough! Growing cotton requires pesticides, fertilizers and defoliants, all of which harm the environment and farmers' health. To reach more farmers and help them make a positive impact, we are a member of Better Cotton.
No child or forced labor, decent wages, safe working conditions - with our Code of Conduct, we define out our principles, which must be accepted in writing and adhered to without exception by every manufacturer.
A valid social audit is required for each facility. External third party auditors visit the factories, review documents and conduct interviews with workers to verify compliance with the requirements. In addition to the external audits, we also visit the facilities regularly to ensure a transparent and continuous improvement process.